Effective Date: 1 February 2025
Last Updated: 18 July 2026

Carnelian Heart ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, download resources, enrol in programs, subscribe to our emails, or otherwise interact with Carnelian Heart.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

We may collect personal information including:

• Your name 
• Email address 
• Phone number 
• Location (where voluntarily provided) 
• Payment details (processed securely by third-party payment providers) 
• Responses to quizzes, forms, surveys or course activities 
• Information you choose to provide through our website or community 
• Website usage information including browser type, IP address, cookies and pages visited 

We only collect information that is reasonably necessary to provide our services and improve your experience.

We may use your personal information to:

• Deliver requested ebooks, guides, downloads, courses and digital resources 
• Send newsletters, updates, educational content and relevant offers 
• Provide customer support 
• Improve our website, products and services 
• Personalise your experience 
• Process purchases securely 
• Measure the effectiveness of our advertising and marketing campaigns 
• Comply with legal and regulatory obligations 

We may also use trusted Artificial Intelligence (AI) tools to assist with content creation, customer experience and business operations. Personal information is handled in accordance with this Privacy Policy and is not used to train public AI models without your consent.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

We take reasonable physical, electronic and administrative measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

Your information may be securely stored or processed by trusted third-party providers including:

• GoDaddy 
• Meta Platforms 
• Master Business System (MBS) 
• Email marketing providers 
• Payment processors 
• Analytics providers 
• Cloud hosting providers 

While we take reasonable steps to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

We may disclose your personal information to trusted third-party service providers who assist us in operating our business, including:

• Payment processing 
• Website hosting 
• Email communications 
• Analytics 
• Advertising platforms 
• Course delivery systems 

We do not sell, rent or trade your personal information to third parties.

We may also disclose information where required by law.

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our website.

These technologies may include:

• Meta Pixel 
• Google Analytics 
• Website cookies 
• Advertising measurement tools 

These technologies help us:

• Understand website traffic 
• Improve user experience 
• Measure advertising performance 
• Deliver more relevant content 

You may disable cookies through your browser settings, although doing so may affect some website functionality.

If you request one of our free resources, register for an event, enrol in a course or subscribe to our newsletter, we may send you emails relating to:

• The resource you requested 
• Educational content 
• Soul-First™ insights 
• Program updates 
• Workshops 
• New products and services 

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

You may request to:

• Access your personal information 
• Correct inaccurate information 
• Update your details 
• Request deletion of your information (where legally permitted) 

To make a request, please contact us using the details below.

Some of our trusted service providers may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information receives protection consistent with Australian privacy laws.

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised Last Updated date.

Your continued use of our website after changes are published constitutes acceptance of those changes.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Carnelian Heart

Email: contact@carnelianheart.com

Website: https://www.carnelianheart.com

© 2026 Carnelian Heart. All rights reserved.